FAQs
1. How long does it take to receive my order?
Processing time for your order is typically 3-5 business days, with a maximum of 7 business days in wet weather conditions. Shipping times vary depending on the destination:
- 10 to 20 days for bio-security compliant countries: Australia, New Zealand, USA, UK, Canada, and Japan.
- 15 to 30 days for the rest of the world (by special request).
2. Do you offer free shipping?
Yes, we provide free tracked shipping for all online retail purchases over $50.
3. Can I return or exchange a product?
Due to our rural location and the high costs of shipping, we can only accept returns or exchanges if the product is defective or damaged. Please contact us within 30 days of receiving your order if there is an issue.
4. How do I request a return or replacement?
To request a return or replacement, please send photos of the item to Admin@Toonrific.com and specify if you are asking for a refund or replacement. We will provide you with further instructions on how and where to send your package.
5. What is your refund policy?
If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
6. Can I cancel or return my order within the European Union?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags and in its original packaging. Please provide the receipt or proof of purchase.
7. What should I do if my package is lost or damaged?
If your package is lost or damaged during transit, please contact us immediately at Admin@Toonrific.com. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
8. Can I return custom products or sale items?
No, we cannot accept returns on custom products (such as special orders or personalized items) or sale items. Please contact us if you have any questions or concerns about your specific item.
9. Do you ship to countries outside of the bio-security compliant list?
Yes, we can ship to countries outside of the bio-security compliant list upon special request. Please email us at Admin@Toonrific.com if you are outside a bio-security compliant country and still wish to make a purchase.
10. How can I contact you for shipping-related inquiries?
For any shipping-related inquiries, please contact us at Admin@Toonrific.com. We are here to assist you with any questions or concerns you may have.
